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Job Spotlight: Multiple Openings, Zipline (Rwanda)

· @laureneveritt ·

Zipline is the world’s first commercial drone delivery company. The best part? They’re hiring in Rwanda! While technical expertise is required for some roles, they also need operations professionals to keep systems running smoothly.

COUNTRY DIRECTOR

Work Type: Full Time
Job Function: Partnerships/Fundraising/Business Dev
Job Level: Senior Management
Work Experience: 6-10 years
Languages: English
Work Authorisation: Rwandan Citizens

Overview:

The Country Director (CD) will manage high-level relationships with the government, donors, and investors, with a large focus on growth and expansion. You will be responsible for leading the Rwanda Distribution Centers (DC), information management; providing direction and feedback to employees, and the design, implementation, monitoring, evaluation and reporting of Zipline activities. You should enjoy playing multiple roles including: documenting processes, refining the tools, training team members, communications with internal and external stakeholders, performing data analysis, leading meetings with senior personnel from the government and partners.

Responsibilities:

  • Represent Zipline to senior government officials, international donors, and to press and media. Develop and foster effective working relationship with clients from national to grassroots level.
  • Manage all country office staff including oversight of country office finance, administration and human resources. Provide coaching and results-oriented leadership of the country staff. Stimulate individual staff performance and lead overall team development
  • Working with global staff to ensure effective reporting and developing continuous process improvements.
  • Deliver performance management objectives, agreed business plans, budget and targets and report on all major factors impacting on the business.
  • Establish strategic alliances to explore areas for collaboration and expanding and strengthening Zipline’s impact.

Skills and Qualifications: 

  • Minimum 6 years of experience in management role
  • Minimum 8 years working in logistics, supply chain, or healthcare
  • Excellent communication skills for day-to-day relations with public health officials and the local communities served by the Zipline system
  • Ability to navigate complex government processes with multiple influencers, and to negotiate and achieve consensus
  • Strong organizational, project management, and project execution skills
  • Demonstrated ability to work with organization leadership on strategic, operational, and organizational issues, as a strong yet collaborative team member
  • Experience conceiving, planning and executing complex programs or projects with verifiable results
  • Exceptional strategic thinking, problem-solving, team building and interpersonal skills
  • Ability to work independently to solve complex problems and work under tight deadlines
  • Ability to travel up to 60% of the time within Rwanda and internationally.

Advanced Qualifications:

  • Experience in healthcare, transportation, logistics, or supply chain management
  • Familiarity with aviation, flight controls, or unmanned aerial vehicles
  • Experience with maintenance programs that combine software and hardware

Skills: 

  • Accounting / Bookkeeping
  • Operations / Logistics
  • Organizing / Planning / Project Management
  • Personnel / Team Management
  • Writing / Email Correspondence

SITE OPERATIONS MANAGER

Work Type: Full Time
Job Function: Data Analysis / M&E
Job Level: Mid-Career
Work Experience: 6-10 years
Languages: English, Kinyarwanda
Work Authorisation: Rwandan Citizens

Overview:

The Site Operations Manager (SOM) will plan, direct, and coordinate operations at the Zipline Distribution Center (DC) ensuring that our customers always receive life-saving deliveries from our Zips (our drones) whenever they’re requested. We are looking for a fast learner who can think logically and strategically, someone who has the proven ability to work through really hard problems with patience and perseverance, who is extremely organized and detail-oriented, and who can motivate others and help them work more effectively. The position requires a highly motivated individual with proven leadership skills, outstanding analytical, problem-solving, organizational, and communication skills, and experience making organizations and/or systems work better. We need someone who can get things done, even under chaotic circumstances.

Responsibilities:

  • Manage daily operations of the DC, applying as required a hands-on approach to producing solutions to strategic, technical, operational and personnel related challenges which impact on service and performance.
  • Ensure customer experience goals and operational targets are achieved or exceeded through a combination of direct leadership of your team and influence of suppliers and third-party vendors.
  • Lead the constant drive and focus to improve operational efficiency via process, people or practical measures. Develop effective reporting mechanisms and communicate feedback and direct operating experience to the global team, including input on how to prioritize and manage any necessary engineering or operational changes.
  • Build and maintain relationships with partners, delivery logistics partners, and other third-parties to support the mutual growth and success objectives of Zipline.
  • Collaborate to forecast ongoing capacity requirements and partner with merchants to plan resources to meet those requirements. Control the operational levers within the scope in order to achieve cost, quality, and customer satisfaction objectives

Skills and Qualifications

  • Minimum 5 years in a operations, logistics, or management role – you are a people person and love working with a team
  • Excellent communication skills for day-to-day relations with public health officials and the local communities served by the Zipline system
  • Experience with vendor management, including: making procurement decisions, signing contracts, and managing vendors to a high level of performance
  • Ability to be effective in high-pressure situations and tight deadlines; loves to work in a fast-paced, multicultural environment.
  • Travel as needed within the assigned geographic region to develop and maintain partner relationships, support capacity expansion, and to drive process improvements.

Advanced Qualifications:

  • Experience in transportation, logistics, or supply chain management
  • Familiarity with aviation, flight controls, or unmanned aerial vehicles
  • Experience with maintenance programs that combine software and hardware

Skills

  • Data Analysis / M & E
  • Office Administration / Scheduling
  • Operations / Logistics
  • Personnel / Team Management
  • Supply Chain / Warehousing

FLIGHT OPERATOR

Work Type: Full Time
Job Function: Data Analysis / M&E
Job Level: Mid-Career
Work Experience: 3-5 years
Languages: English, Kinyarwanda
Work Authorisation: Rwandan Citizens

Responsibilities

  • As a Flight Operator at Zipline, you’ll maintain and operate a fleet of Zips.
  • You’ll learn how to take a Zip through preflight checks and launch it.
  • You’ll be expected to provide feedback and ideas to the Engineering team on how to make our program safer and smarter.
  • Your primary responsibility is to safely and efficiently maintain and operate our fleet of autonomous aircraft.
  • You will help us scale to 100+ deliveries per day while maintaining safety and following flight operations protocols at all times.

Skills and Qualifications

  • At least three years experience working as an aircraft maintenance technician or maintaining other capital equipment (e.g., power turbines, mining equipment.)
  • Experience working in a manufacturing or assembly line role or as a skilled tradesman (e.g., electrician, auto mechanic)
  • Must enjoy hands-on work, you will be lifting 25kg objects regularly
  • Adept at working with mechanical or electrical systems.
  • Poise under high pressure situations
  • Interest in leading safety critical processes and operations
  • Ability to maintain focus during extended flight operations
  • Desire to not only follow existing operations protocols, but improve them
  • Experience handling and maintaining electro-mechanical products
  • Able to identify and distill pain-points and opportunities for improvement to the engineering team
  • Enjoys optimizing and fine-tuning processes while running them daily
  • Meticulous and process oriented by nature

Skills

  • Data Analysis / M & E
  • Customer Service
  • Operations / Logistics
  • Organizing / Planning / Project Management
  • MS Excel / Spreadsheets

LAB TECHNICIAN

Work Type: Full Time
Job Function: Data Analysis / M&E
Job Level: Mid-Career
Work Experience: 3-5 years
Languages: English, Kinyarwanda
Work Authorisation: Rwandan Citizens

Overview:

As a member of Zipline’s health operations team in Rwanda, you will work with Zipline’s flight operations team to ensure safe handling, tracking, and delivery of medical products from Zipline’s distribution center to hospitals around Rwanda. You will interact directly with hospitals to process incoming orders from hospitals and answer routine questions about delivery status and receipt. You will manage blood handling and delivery package preparation, ensuring quality and efficiency of deliveries. In this role, you will also interact regularly with National Center for Blood Transfusion (NCBT) and Zipline’s flight operations team to ensure smooth end-to-end coordination from the time of NCBT’s deliveries to the Zipline distribution center to the time of delivery to hospitals.

Responsibilities:

  • Blood inventory management and restocking ordering from NCBT
  • Order preparation and packing
  • Expiration tracking and management
  • Implement best practices and safety precautions as recognized by NCBT
  • Participate in the continuous improvement of Standard Operating Procedures (SOPs)
  • Perform daily quality control procedures
  • Ensure safety in the Zipline distribution center’s blood storage area

Skills and Qualifications:

  • A1 certification in Biomedical Laboratory Sciences
  • At least two years experience working with biological specimens or working with biomedical equipment
  • Experience working in a blood bank, laboratory or clinical setting
  • Experience in blood banking and transfusion techniques preferred but not required

Skills: 

  • Data Analysis / M & E
  • Customer Service
  • Writing / Email Correspondence
  • Organizing / Planning / Project Management
  • MS Excel / Spreadsheets

To Apply

MindSky is currently sourcing candidates for all roles. To apply, fill out our online application. Under referral code, please enter “Zipline”.

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